Frequently Asked Questions
What are your store hours?

What are your store hours?

Our store staff are available from 8am-6pm Central Time, Monday Thru Friday. We are also available 1 pm-7pm on Saturday. We are closed on Sunday. Our occasional days off will be posted on the home page. Live chat is available any time you see "I'm Online" on the icon.
I found a quilt I like, but I cannot find the price!

I found a quilt I like, but I cannot find the price!

The products we carry are displayed with the permission of the manufacturer. In a very few cases a manufacturer may not allow pricing to be shown or allow the ability to order directly online. We'll be happy to help you with these special items. Please call us at 573-435-6060 for more information on how to purchase or use our live chat!
What are the dimensions of quilts?

What are the dimensions of quilts?

Quilts can vary widely by manufacturer. The best thing to do is go by the dimensions of your bed, which can also vary. When the bed is stripped, measure the length from left to right on the bed, then head to foot. Quilts are defined first from the left to right and then from head to foot. So a quilt that measures 100 x 90, will mean 100" from left to right and then 90" from the head to foot of the bed. If you want a quilt that will cover the bed, have an appropriate overhang and still fold up over the pillows you must make sure that you have enough length in the appropriate direction. Let's say you aren't concerned with the pillows being covered, because you plan to have pillow shams at the top. If you have a king bed that measures 76 x 80 when stripped and you want to have at least a 14" drop on the edges all around; since you will probably not be concerned about the part of the bed under the shams, then your quilt will need to be about 104 x 94 (76+14+14 for the width) and (80+14 from head to foot). Because the pillow sham plus your sleep pillows will usually cover anywhere from 2-6 inches at the top, most quilts 105 x 95 or better will work fine for you. If you need specifics for your bed, please do call us at 573-435-6060 and we'll try to help you estimate!
How do I call you toll free? I don't see an 800 number.

How do I call you toll free? I don't see an 800 number.

We don't currently have an 800 number, however, we'll be happy to call you! Please send an email to cat_bat@msn.com with your number and information on what you are looking for. We'll be happy to call you back promptly! Or, use our live chat program to speak with a product specialist in real time!
What if I am not happy with my purchase?

What if I am not happy with my purchase?

With some exceptions, your purchase is fully returnable, within 15 days, as long as you comply with our return policy. The return policy also lists certain items that are NOT returnable. Please read our entire policy located in the menu at the top of each page. Please make sure you first complete the return authorization form. Unauthorized returns will be credited less a restocking fee. See the return policy for the most up to date information.
Special Order Items

Special Order Items

Some items on the site are considered special order or custom. For example some of our solid color dust ruffles are custom made. The Judi Boisson American Home Collection is special order as they are usually made to order. Special order items may require payment up front in order for production to begin. With some items, particularly Judi Boisson, fabrication time can be quite long. Please call us if you have any question about your special order item, prior to ordering. Once ordered from the manufacturer, these special items are generally non-cancellable and non-returnable, unless defective.
What are your shipping charges?

What are your shipping charges?

Please click on the shipping page in the top menu for the most recent information. Shipping charges may change without notice. You can also test an order...when you click next after the first page your specific shipping charges will appear based on your exact order weight and zipcode. Use your real zipcode to get an accurate estimate. You may exit the order at any time before submitting. Occasionally we will have shipping specials. Offers with free shipping, price matched shipping or reduced shipping may have special terms regarding returns. Please see our return policy for the most current information.
Why does my order have other shipping charges or discounts?

Why does my order have other shipping charges or discounts?

Deliveries to certain locations may be charged a "delivery are surcharge" by the shipper. This usually applies to rural deliveries and particularly congested areas. Also, sometimes a product may require extra shipping due to size or weight. If a charge appears that you do not think is warranted, please call us at 573-435-6060. 
Insurance

Insurance

We allow you to choose whether or not you wish to have your shipment insured. Some folks always insure, others believe it isn't necessary. Selecting insurance protects you in the event your shipment is lost, damaged or stolen in transit. If you choose not to be insured and your order is lost damaged or stolen, we can only replace or refund up to the amount covered by the shipper, if basic insurance is offered by that carrier. Although we recommend you select insurance, you may decline by checking the appropriate box on your order form. We cannot remove or add insurance on your order after it is placed.
What if I do not want to pay by credit card?

What if I do not want to pay by credit card?

You can also pay by using PayPal or using your debit card.  Debit cards work exactly like credit cards and are entered the same way. If you choose to pay by Paypal you will be redirected to paypal to complete the transaction. If you would like to pay in some other manner, please call us at 573-435-6060.

Paying By Pay Pal

Paying By Pay Pal

We accept payments by Paypal, but do not immediately accept payment. Your payment will be accepted when we are ready to ship. While you do NOT have to have a confirmed address through Paypal, we may call you to confirm prior to shipment. To expedite processing, please first check your Paypal account and confirm your address with them prior to ordering.
I don't like using my credit card on the net. What do I do?

I don't like using my credit card on the net. What do I do?

Please allow us to make you comfortable. We proudly display the Authorizenet Seal of security, and McAfee Hacksersafe protection. This means that not only are your transactions protected, but the website is protected from hackers getting into personal information once you have entered it. Our site is tested daily to be sure it is safe and secure by an independent program from McAfee. But we'd be more than happy to call YOU to take your order if that would help. Just send an email to cat_bat@msn.com. Or call us at 573-435-6060. We'll take care of the rest!
How do you protect my credit information?

How do you protect my credit information?

Excellent question! First, all orders go thru our merchant account which is protected by secure encryption. We are a verified Authorizenet Secure Merchant as evidenced by the seal at the foot of every page. No one ever sees your credit card information as it goes thru our processor. In addition, your confirmation excludes this information so you never have to worry about anyone else seeing your credit card information. Our credit card fraud detection software has special filters to help detect possible fraudulent transactions. We have procedures in place, such as calling you if an order comes in requesting shipment to an address other than the one registered to your card. But if you are ever in doubt, just call us. We are happy to take your information by phone if this makes you more comfortable. PLEASE ALSO SEE "How we protect your credit" on the page "Why you should buy from us".
I'm not sure about the color or style. How can I get more info?

I'm not sure about the color or style. How can I get more info?

Please send an email to cat_bat@msn.com, call 573-435-6060 or use Live Chat. We'll be happy to help you with a decision. We can also help you coordinate other patterns that might compliment a pattern, when the accessories for the item you want are not available or if you just want a fresh look! In some cases swatches are available, so don't hesitate to ask!

I need to know more about your company

I need to know more about your company

Simply Quilt crazy has been in business since 2000 in concept and was officially launched in 2001. We are established in Lenox, Missouri, We feel we can best service our customers by offering a large variety of items as representatives of the manufacturers we carry, and offering the best possible shipping terms wherever you happen to be located. We also have exceptional relationships with each manufacturer. So in most cases we can offer you "manufacturer-direct" communication to help you in your buying decisions. We are open 7 days a week and most times a customer service rep is available to answer your questions....even after normal business hours. While we don't have a fancy, expensive "live chat" program, that just adds extra cost to our products...we do have good, reliable and prompt response to a normal email....in some cases within minutes and at the very least within the day. Lead time on your order depends on the manufacturer. We order several times weekly from all our suppliers. But their delivery policies are varied. Most will have you item to us within the week, if not a few days. Some take much longer. We'll do our best to keep you informed if your order will take longer than 15 business days. Most take much less!
I live in Canada. What are your policies about shippping to Canada?

I live in Canada. What are your policies about shippping to Canada?

We ship to Canada the most economical way, unless you request a particular service. Depending on weight and size, this may be Air Parcel Post, Global Express Mail or Global Priority Mail. While we can ship Federal Express or UPS, these are usually too costly, however, you are welcome to request any service you prefer. Shipping charges on your order to Canada should be considered an estimate. We reserve the right to adjust your bill if the cost exceeds this estimate. In most cases the estimate is higher than actual and shipping charges are adjusted DOWNWARD. However, if the amount is more than $10.00 above what we have estimated, we will attempt to contact you before shipping. Backorders to Canada will not be shipped at no charge, as they are in the US. If we have a backorder you will be given a choice of shipping complete or paying additional shipping for the backorder(s). If we are unable to reach you, we will do our best to ship complete, or partial ship if the time frame appears to be excessive, at our discretion. As always, please let us know if you have special instructions you would like us to follow. Insurance is provided to the border, but we cannot guarantee shipments beyond that point. Duties and taxes are your responsibility, and if not paid may be considered undeliverable. Undeliverable merchandise (regardless of reason) will be abandoned and we cannot refund a purchase that has been abandoned. We will provide you with customs document numbers and if applicable tracking numbers. It is up to you to trace your shipment beyond the border.
Do you ship to countries other than the US & Canada?

Do you ship to countries other than the US & Canada?

Yes we do! International shipments are sent via Priority Mail International. While we have shipping rates set up for some countries, for others we do not. If shipping charges have been automated for your country, they will display on the verification page of your order, before you submit it. If the shipping charges have not been set up, no shipping amount will display. This does not mean that we ship to other countries free of charge. Instead, your shipping will be estimated and we will attempt to contact you via email with the estimate if your shipping does not automatically calculate. You can choose not to go forward with the order if the shipping is not to your liking. International shipments vary in price. We use our best information at the time to give you an estimate. In most cases, the shipping estimate will be higher than the actual shipping charges. We adjust shipping charges down to the actual cost at the time of shipment to you. If we do not hear from you otherwise, we will assume the estimate is acceptable and will ship when your order is ready.
How do I track my order

How do I track my order

At the top of each page there a link to order tracking. Click the link and enter your complete order number. 
Price Match Guarantee

Price Match Guarantee

We will match the best price on any order, if possible. The order will be matched to the same exact items from any single site, including that site's shipping fees, if any.  We do not allow what is called "cherry picking". You cannot pick the best item price from multiple sites to come up with a price match. You can call or write to us to request a price match to any single site. Price matches are good only for the day of order. We cannot match to a past price on a site. 
Trade Discounts

Trade Discounts

A 15% Discount is available to the Trade. You must set up an account by sending us your current Federal Tax ID certificate, Local Sales Tax License and copy of a Trade Membership ID (for example: merchandise mart membership card). Trade orders must be called in and you agree to pay full regular shipping. All Trade purchases are non-returnable unless defective. Examples of appropriate Trade accounts are: Retailers, Decorators, Hotel/Motel Buyers, Bed & Breakfast Operations, Construction Staging Managers. Once your account is established, we will provide you with a special discount code for purchases online, or you can call your orders in. For more information, please contact us at 573-435-6060.