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I greatly appreciate your service and support in placing my order. As well as your assistance in guiding me through the return policy and procedure. Thank you! I have saved your business website in my favorites and look forward to doing business with you again!
Rita G.
Return Policy



Returning is easy! You may return merchandise within 30 days of the day you receive it if not completely satisfied, for a full refund (excluding shipping).  The link to the return form is at the bottom of this page. 
  • Returns MUST be back in our store within 30 days from the day you received it to avoid a restocking fee of 25%. The shippers published delivery date will prevail unless you notify us at delivery in writing that delivery was not made on time.
  • Do not refuse a package you intend to return. Refused packages incurr additional fees by the shipper. You will be charged $12.00 for a refused package in addition to a 25% restocking fee. 
  • Merchandise must be in the manufacturer's packaging, including all inserts, tage, tied and UPC codes to avoid a 25% repackaging fee.
  • Merchandise returned removed from the packaging, must include the original packaging. If we are unable to repack the merchandise in it's original state, the repackaging fee is increased to 50%.
  • Used, washed, damaged or unsaleable merchandise is not returnable. 
  • Discontinued items and Items marked "Special Order", "Custom" or "Made to Order" are not returnable.
  • Christmas themed items may NOT be returned after Christmas. If you received a defective Christmas themed item, see defective items below.
  • All returns must be authorized. Unauthorized returns will incur a 25% restocking charge or may be returned to you.
  • All of our shipments are sent with discounted or free shipping depending on order value. We do NOT make a profit on our shipping. If you return a shipment, shipping charges for that shipment will be deducted from your credit. Partial returns will incur a pro-rated shipping charge. Shipments for which a shipping fee was charged, will pay only the difference bewteen the amount paid and actual cost. To see the amount you may incur, check the shipping record by tracking your order and look for "Free ship value" or similar notation. 
  • Defective items will be replaced with no additional shipping charge to you or refunded if you do not want a replacement, including shipping previously charged if confirmed to be defective.
  • Defects must be reported within 7 days of receipt in order to qualify for a defective item return. 
  • If you return Items and they arrive 30-35 days after delivery a 25% restocking fee will be charged. Beyond 35 days, items are non-returnable for any reason, unless prior arrangements, confirmed in writing with written permission to delay, has been sent to you.
  • Business to business sales are non-returnable, except in case of a defect. 
  • If you choose to pay using Paypal and cancel all or a portion of your order, Paypal assesses the merchant $0.30 per transaction. This fee will be deducted from your refund. If WE cancel your order or backorder due to item discontinuation or for other reasons, this fee does not apply.
  • Although we make every effort to ensure products are accurately displayed, due to variations in computer monitors, we cannot guarantee the accuracy of colors presented on-screen with actual products. Color variations are not considered defects.You may request samples to ensure color accuracy.
  • This policy is subject to change without notification. The policy in effect at time of receipt of your return will apply. Our return authorization form must be submitted prior to return. If you do not receive a confirmation order number, DO NOT send the items back and call us at 573-435-6060 for further instructions.
  • Make sure you insure your return. If lost or stolen, you will need to file a claim with the shipper. For fastest service, enclose a copy of your authorization and original order with your shipment. At minimum, be sure your name, address, phone number and email is inside the box. 
  • Return to: Simply Quilt Crazy, 15323 Highway C, Lenox, Missouri 65541 Attention: Returns Department. Write the confirmation number on the outside of the box. Make sure your name, address, email and phone number are inside the box.