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Please read our entire return policy, located in the browse menu before completing this form.
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center>Return To Home Page
What are your store hours?
Our store staff are available from 8am-8pm Central Time, Monday Thru Friday. We are also available 12 noon-7pm on Saturday and Sunday for your convenience. Our occasional days off will be posted on the home page. Live chat is available any time you see "I'm Online" on the icon.
I found a quilt I like, but I cannot find the price!
The products we carry are displayed with the permission of the manufacturer. In a very few cases a manufacturer may not allow pricing to be shown or allow the ability to order directly online. We'll be happy to help you with these special items. Please call us at 573-435-6060 for more information on how to purchase or use our live chat!
What are the dimensions of quilts?
Quilts can vary widely by manufacturer. The best thing to do is go by the dimensions of your bed, which can also vary. When the bed is stripped, measure the length from left to right on the bed, then head to foot. Quilts are defined first from the left to right and then from head to foot. So a quilt that measures 100 x 90, will mean 100" from left to right and then 90" from the head to foot of the bed. If you want a quilt that will cover the bed, have an appropriate overhang and still fold up over the pillows you must make sure that you have enough length in the appropriate direction. Let's say you aren't concerned with the pillows being covered, because you plan to have pillow shams at the top. If you have a king bed that measures 76 x 80 when stripped and you want to have at least a 14" drop on the edges all around; since you will probably not be concerned about the part of the bed under the shams, then your quilt will need to be about 104 x 94 (76+14+14 for the width) and (80+14 from head to foot). Because the pillow sham plus your sleep pillows will usually cover anywhere from 2-6 inches at the top, most quilts 105 x 95 or better will work fine for you. If you need specifics for your bed, please do call us at 573-435-6060 and we'll try to help you estimate!
How do I call you toll free? I don't see an 800 number.
We don't currently have an 800 number, however, we'll be happy to call you! Please send an email to cat_bat@msn.com with your number and information on what you are looking for. We'll be happy to call you back promptly! Or, use our live chat program to speak with a product specialist in real time!
What if I am not happy with my purchase?
With some exceptions, your purchase is fully returnable, within 30 days, as long as you comply with our return policy. The return policy also lists certain items that are NOT returnable. Please read our entire policy located in the "Browse" menu in the blue bar at the top of each page. Please make sure you first complete the return authorization form. Unauthorized purchase will be credited less a restocking fee. See the return policy for more information.
Some items on the site are considered special order or custom. For example some of our solid color dust ruffles are custom made. The Judi Boisson American Home Collection is special order as they are usually made to order. Special order items may require payment up front in order for production to begin. With some items, particularly Judi Boisson, fabrication time can be quite long. Please call us if you have any question about your special order item, prior to ordering. Once ordered from the manufacturer, these special items are generally non-cancellable and non-returnable, unless defective.
What are your shipping charges?
Shipping charges may change without notice. Please see our shipping page for the most current information. You can also test an order...when you click next after the first page your specific shipping charges will appear based on your exact order weight and zipcode. Use your real zipcode to get an accurate estimate. You may exit the order at any time before submitting. Occasionally we will have shipping specials. Offers with free shipping, price matched shipping or reduced shipping may have special terms regarding returns. Please see our return policy for the most current information.
Many sites charge you a flat rate of shipping which includes insurance or signature fees, but they don't tell you that. At Simply Quilt Crazy we let you customize the shipping options you would like so you don't pay more than the actual cost for your order. For example, requesting insurance or signature options will increase your shipping fees.
Insurance
We allow you to choose whether or not you wish to have your shipment insured. Some folks always insure, others believe it isn't necessary. Selecting insurance protects you in the event your shipment is lost, damaged or stolen in transit. If you choose not to be insured and your order is lost damaged or stolen, we can only replace or refund up to the amount covered by the shipper, if basic insurance is offered by that carrier. Although we recommend you select insurance, you may decline by checking the appropriate box on your order form. We cannot remove or add insurance on your order after it is placed.
What if I do not want to pay by credit card?
You can pay by using PayPal, sending us a check or using your debit card. To use paypal, login to your paypal account and send payment to cat_bat@msn.com. Or you can pay by check but you must call us to place your order. When paying by check, your product will not be ordered or shipped until payment has been received and cleared. Please allow 11 business days for checks to clear. Finally, use your debit card! It works exactly like a credit card. Just indicate the card type (like VISA) and enter the number just like a credit card payment. Don't forget to note the payment in your checkbook!!!! We are sorry, but gift cards usually do not work on our site at this time.
Paying By Pay Pal
We accept payments by Paypal. Your payment will be accepted when we are ready to ship. While you do NOT have to have a confirmed address through Paypal, we may call you to confirm prior to shipment. To expedite processing, please first check your Paypal account and confirm your address with them prior to ordering.
I don't like using my credit card on the net. What do I do?
Please allow us to make you comfortable. We proudly display the Authorizenet Seal of security, and McAfee Hacksersafe protection. This means that not only are your transactions protected, but the website is protected from hackers getting into personal information once you have entered it. Our site is tested daily to be sure it is safe and secure by an independent program from McAfee. But we'd be more than happy to call YOU to take your order if that would help. Just send an email to cat_bat@msn.com. Or call us at 573-435-6060. We'll take care of the rest!
How do you protect my credit information?
Excellent question! First, all orders go thru our merchant account which is protected by secure encryption. We are a verified Authorizenet Secure Merchant as evidenced by the seal at the foot of every page. No one ever sees your credit card information as it goes thru our processor. In addition, your confirmation excludes this information so you never have to worry about anyone else seeing your credit card information. Our credit card fraud detection software has special filters to help detect possible fraudulent transactions. We have procedures in place, such as calling you if an order comes in requesting shipment to an address other than the one registered to your card. But if you are ever in doubt, just call us. We are happy to take your information by phone if this makes you more comfortable. PLEASE ALSO SEE "How we protect your credit" on the page "Why you should buy from us".
I'm not sure about the color or style. How can I get more info?
Please send an email to cat_bat@msn.com, call 573-435-6060 or use Live Chat. We'll be happy to help you with a decision. We can also help you coordinate other patterns that might compliment a pattern, when the accessories for the item you want are not available or if you just want a fresh look!
What is the best way to navigate your website?
With so many quilts, we understand that this can be a problem. First, we have provided links to the most popular themes in our "browse" menu in the blue bar at the top of each screen. If you know what you are looking for, you can also type a word or phrase in the search box at the top of the pages. Spelling counts! If you are not sure of the spelling, try a couple of different spellings or limit your search to the first few letters. Keywords are great, but searching by keyword can produce odd results...if you search on "quilt" you may get items that are called quilt, quilted, quilts etc. Try to narrow your search. We also have special pages for our terms, return policy, how to contact us, product information and more. Please review these pages for information that may be helpful! Please see more information on the page "How to Navigate This Site" and "Sitemap".
I need to know more about your company
Simply Quilt crazy has been in business since 2000 in concept and was officially launched in 2001. We are established in Lenox, Missouri, We feel we can best service our customers by offering a large variety of items as representatives of the manufacturers we carry, and offering the best possible shipping terms wherever you happen to be located. We also have exceptional relationships with each manufacturer. So in most cases we can offer you "manufacturer-direct" communication to help you in your buying decisions. We are open 7 days a week and most times a customer service rep is available to answer your questions....even after normal business hours. While we don't have a fancy, expensive "live chat" program, that just adds extra cost to our products...we do have good, reliable and prompt response to a normal email....in some cases within minutes and at the very least within the day. Lead time on your order depends on the manufacturer. We order several times weekly from all our suppliers. But their delivery policies are varied. Most will have you item to us within the week, if not a few days. Some take much longer. We'll do our best to keep you informed if your order will take longer than 15 business days. Most take much less!
I live in Canada. What are your policies about shippping to Canada?
We ship to Canada the most economical way, unless you request a particular service. Depending on weight and size, this may be Air Parcel Post, Global Express Mail or Global Priority Mail. While we can ship Federal Express or UPS, these are usually too costly, however, you are welcome to request any service you prefer. Shipping charges on your order to Canada should be considered an estimate. We reserve the right to adjust your bill if the cost exceeds this estimate. In most cases the estimate is high and shipping charges are adjusted DOWNWARD. However, if the amount is more than $10.00 above what we have estimated, we will attempt to contact you before shipping. Backorders to Canada will not be shipped at no charge, as they are in the US. If we have a backorder you will be given a choice of shipping complete or paying additional shipping for the backorder(s). If we are unable to reach you, we will do our best to ship complete, or partial ship if the time frame appears to be excessive, at our discretion. As always, please let us know if you have special instructions you would like us to follow. Insurance is provided to the border, but we cannot guarantee shipments beyond that point. Duties and taxes are your responsibility, and if not paid may be considered undeliverable. Undeliverable merchandise (regardless of reason)will be abandoned and we cannot refund a purchase that has been abandoned. We will provide you with customs document numbers and if applicable tracking numbers. It is up to you to trace your shipment beyond the border.
Do you ship to countries other than the US & Canada?
Yes we do! International shipments are sent via Priority Mail International. While we have shipping rates set up for some countries, for others we do not. If shipping charges have been automated for your country, they will display on the verification page of your order, before you submit it. If the shipping charges have not been set up, no shipping amount will display. This does not mean that we ship to other countries free of charge. Instead, your shipping will be estimated and we will attempt to contact you via email with the estimate if your shipping does not automatically calculate. You can choose not to go forward with the order if the shipping is not to your liking. International shipments vary in price. We use our best information at the time to give you an estimate. In most cases, the shipping estimate will be higher than the actual shipping charges. We adjust shipping charges down to the actual cost at the time of shipment to you. If we do not hear from you otherwise, we will assume the estimate is acceptable and will ship when your order is ready.
How do I track my order
At the top of each page there is a blue bar. Search is on the left and Browse is on the right. In the middle is Order Tracking. Click on Order Tracking and enter your order number, then update for details on your order.
We will match the best price on any item if at all possible. Certain limitations apply. Please call for details and we will do our best to ensure you are getting the best value for your dollar. Please see "Price Match Guarantee" on the page "Why You Should Buy From Us" for the most recent policies.
Trade Discounts
A 15% Discount is available to the Trade. You must set up an account by sending us your current Federal Tax ID certificate, Local Sales Tax License and copy of a Trade Membership ID (for example: merchandise mart membership card). Trade orders must be called in and you agree to pay full regular shipping. All Trade purchases are non-returnable unless defective. Examples of appropriate Trade accounts are: Retailers, Decorators, Hotel/Motel Buyers, Bed & Breakfast Operations, Construction Staging Managers. Once your account is established, we will provide you with a special discount code for purchases online, or you can call your orders in. For more information, please contact us at 573-435-6060.
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